24hr National Bereavement Triage and Coordination Service
For all people impacted by suspected suicide
0800 437 009
Huarahi Ora exists to guide individuals and whanau with care and compassion.
We are here to listen and connect people with support and services – whether cultural, clinical or community based.
Our care is inclusive, respectful and safe for all cultures and communities
We work in partnership with iwi, health services, community providers, and national agencies to ensure timely and appropriate support
National Service Providers
If it is an Emergency Call 111
Referrals
Agency referrals, self-referrals, referrals from whānau members, friends, or those providing support are all considered.
Referral Form
Download a copy of the form and email to: huarahi.ora@terauora.com
Download form or Complete the online form below.
Frequently Asked Questions (FAQs)
Who is this service for?
Anyone impacted by a suspected suicide, including immediate whānau, close friends, responders, and those who discovered the person.
How soon will someone contact us?
Within 72 hours of referral. If support is declined initially, we reconnect after 2-3 weeks.
What support is offered?
Emotional support, advocacy, practical assistance (e.g., ACC, repatriation), whānau hui facilitation, and up to 6 months of coordination.
Is this service only for Māori?
No – the service is inclusive of all people, grounded in kaupapa Māori values.
Do I need a referral to access this service?
Referrals generally come from agencies, but we consider self-referrals and alerts from trusted sources.
Is this a counselling or clinical service?
No – we triage and refer. We do not provide therapy but connect you to the right services.
Is there a cost for using Huarahi Ora?
No – the service is free.
Is my information kept private?
Yes – we follow the Privacy Act and gain consent before sharing.
Is this service available after hours?
Yes – after-hours support is available
