Lakes DHB Manawa Pou (Whānau Support)

Māori Provider Description

Manawa Pou is provided by Te Aka Matua Kaupapa Service, a service committed to the achievement of health equity that results in Māori patients and their Whānau being able to have at the least the same, if not increased, health status as those populations less impacted. Achieving health equity requires a whole of government and system approach and increased focus on improving access to services for Māori.

Te Aka Matua Kaupapa Service mission is to:

Support a focus on tangata whenua
Support transition from secondary specialist services to primary or community care
Prioritise māmā and pēpi, tamariki
Prioritise high need rangatahi, pakeke and koroua / kuia.
Manawa Pou
Manawa Pou is a cultural and navigational inpatient service.

We are a small but focused team who are driven by the collective understanding of the importance of contributing to achieving Māori health equity for all Māori patients and their Whānau. The team takes ownership and collective responsibility in efforts to deliver quality and culturally safe services.

Tikanga Māori underpins our model of care and recognises the importance of Māori protocols.

Manawa Pou will respect you and your Whānau throughout your stay in the hospital, as they make their regular ward rounds, by ensuring:

Kanohi ki te kanohi mihi whakatau (first brief face-to-face meet and greet)
Whakamārama i te kaupapa (introduction of the service available)
Te mana o te tangata (your right to make an informed choice to receive ongoing cultural support or not).
What does the service do?

We provide specialised cultural support to turoro / tangata whaiora / patient and their Whānau:

Māori cultural traditional healing therapies as appropriate
Tautoko / support and manaaki / care in times of emergency, grief and loss of life;
Tautoko / support to make informed decisions about their care
Tautoko / support to increase understanding of their own health issues by assisting and facilitating kōrero / discussions with clinical staff when they have questions about their treatment and care
Tautoko / support to facilitate and improve communications and processes to help clarify cultural understandings between clinical colleagues and turoro / tangata whaiora / patient and their Whānau. This may include:
– kanohi ki te kanohi / face-to-face hui / engagement-meetings and facilitation
– whakatau, karakia and / or
– te reo Māori communications.
We tautoko / support Whānau in times of grief and loss of life by providing cultural support in accordance with Whānau needs identified by Whānau. Support can include, but is not limited to:

karakia, protocol and process information – acknowledge and invite Whānau who may have their own Kaumātua to administer karakia and tikanga
assist with any general information about funeral service providers if requested by Whānau.
After Hours On-Call Service
We provide a limited after-hours service for emergencies due to grief and loss of life situations – contactable through the on-site Duty Manager.

Contact Information
Services Provided
How do I access this service?
Hospital Services
Ages Serviced
Child/Tamariki, Youth/Rangatahi, Adult/Pakeke